Privacy Notice

Effective date: 1 August 2026.

Who is responsible

TheCall is a service brand within the Unateus group of affiliated companies. TheCall is not a separate legal entity, and the group does not currently operate through one universal parent company.

Website inquiries enter a shared group channel and are routed to the Unateus affiliate best placed to assess the requested market and service. The affiliate that receives and handles the inquiry is responsible for that handling and will identify itself in its first substantive response. A company that later offers or provides a service is identified in the applicable proposal or written agreement.

Questions, privacy requests and requests to identify the responsible affiliate can be sent to team@thecall.center. If you want to know which affiliate is likely to handle your information before using the form, email us first without including project, customer or other personal data.

Information you provide

The project-brief form collects the information you choose to provide, including:

• work email;
• company name or website;
• target market or markets;
• product or offer;
• approximate daily lead volume and current stage;
• launch need or primary phone-sales requirement;
• optional name, role, company type, lead-source context, service need, systems, timing and additional project details;
• confirmation that you are authorized to discuss the project and have read this notice.

Do not submit customer lists, call recordings, payment information, health information or other sensitive production data through the website.

This is a business-to-business website and is not directed to children.

Technical, security and attribution data

The website and its service providers process limited technical information needed to deliver and protect the site, such as network address, request metadata, security signals and an anti-spam verification token. The inquiry record uses a pseudonymous rate-limit value rather than storing the raw network address in that record. Limited connection logs may be processed for security, diagnostics and service operation.

The inquiry may also include:

• the landing-page path;
• the referring page without its query string;
• UTM source, medium, campaign, content and term.

These fields help identify which page or campaign led to a business inquiry. First-visit attribution may be kept in browser session storage for the current session.

Optional analytics

Optional website analytics remains disabled until you choose to allow it. Your choice is stored in your browser so the site can apply it on later visits. You can reopen the analytics choice from the website footer.

TheCall does not send the project-brief fields or free-text inquiry to the analytics platform.

Why the information is used

The responsible affiliate uses website information to:

• protect and operate the form;
• review and route a genuine business inquiry;
• understand the proposed project;
• respond using the contact details provided;
• keep an appropriate record of the discussion;
• measure website use where optional analytics has been allowed.

Where applicable law requires a legal basis, handling a business inquiry may rely on the responsible affiliate's legitimate interests in responding to genuine inquiries, protecting the website and developing a potential business relationship. Processing needed to take steps at your request before a possible contract may also apply. Optional analytics uses the choice presented on the website.

The acknowledgement beside the form is not consent to unrelated marketing. A separate lawful basis is required before the information is used for a materially different purpose.

Storage and retention

Website inquiry records are stored in the website's protected database for 180 days and then removed during normal maintenance. Residual copies may remain in restricted operational backups for up to 30 additional days before they expire.

Correspondence or information moved into a separate record of an active business relationship may be retained by the responsible affiliate under the policy applicable to that record, including where reasonably needed to comply with law or establish, exercise or defend legal claims.

These periods apply to website inquiries. They do not describe retention for live project leads, customer-order data or call recordings.

Who may receive the information

The inquiry may be available to personnel and Unateus affiliates that need it to identify the appropriate market team, assess the project, respond, or operate and protect the website.

Hosting, email-delivery, anti-spam, backup and optional measurement providers may process the limited information needed for their function under their own terms and, where applicable, data-processing arrangements.

Website inquiry information is not sold.

International processing

Unateus affiliates, team members and providers may be located in different countries, so inquiry information may be processed outside your country. The responsible affiliate must use any transfer mechanism or other safeguard required by the law that applies to its handling. You may request more information through team@thecall.center.

Live project data is a separate scope

Customer data used in a live calling project is outside this website notice. The relevant service agreement and data terms identify the project parties, purpose, fields, transfers, retention and other requirements.

Your choices and rights

Depending on the law that applies, you may have rights relating to access, correction, deletion, restriction, portability or objection, and the right to complain to an applicable data-protection authority. Where processing relies on legitimate interests, you may have the right to object based on your situation.

Send a request to team@thecall.center. We may need to verify your identity and route the request to the affiliate responsible for the information before acting.

Changes to this notice

This notice may change when the website, law or group operating arrangements change. The effective date identifies the version currently published.

Return to the project brief