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The six inputs behind a proposal
Market
Nigeria, Ghana, Kenya, Uganda and South Africa are separate operating environments. Staffing, telephony and campaign requirements are confirmed for the market in the brief.
Offer and call
The project must specify what agents are selling, which questions they handle, which order fields they may change and where they must escalate.
Lead volume and pattern
A dedicated team needs enough recurring work to be viable. We review daily volume, peak periods, seasonality and the expected ramp rather than price a single headline number in isolation.
Contact logic
Calling windows, attempt logic, callbacks and any lifecycle follow-up affect the work required. These rules are set per campaign; TheCall does not advertise a universal attempt schedule.
Team and preparation
Agents are assigned to one client project rather than shared across unrelated client queues. The offer, approved script and operating rules determine the preparation and management required.
Data exchange and reporting
The intake method, returned statuses, corrections, reporting format and any custom integration form part of the project design.
How performance-linked pricing can work
For a qualifying nutra project, fees may be linked to a sequence of observable, contract-defined events. A project could distinguish:
- a confirmed or approved sale/order event;
- an accepted upsell or order-value event;
- a later delivered-and-paid event reported by the responsible downstream source.
This is a structure, not a public rate or universal definition. Before launch, the proposal and agreement must state:
| Commercial question | What must be written down |
|---|---|
| What triggers a fee? | The exact customer/order event |
| Which record proves it? | The named system and identifier |
| What is excluded? | Test, duplicate, invalid, wrong-market and other listed cases |
| Can the event change? | Correction and cancellation rules |
| When is it final? | The reporting and finalization window |
| What happens in a dispute? | Reconciliation path and responsible data owner |
Performance-linked pricing aligns part of the fee with measurable events. It does not guarantee contact, conversion, order value, delivery, revenue or cash collection.
Other commercial models
Not every project should be priced against the same events. Another structure may be more appropriate when the work covers custom phone support, a different product category, unusual calling requirements or an event that cannot be measured reliably. We design the commercial model after the service and evidence path are clear.
What to send for an accurate proposal
- company or website;
- target market or markets;
- product or offer;
- current stage;
- approximate daily or monthly lead volume;
- lead source and authority to use the data;
- call work required;
- current CRM, tracker or intake method;
- status and reporting needs;
- launch need or primary phone-sales requirement.
You do not need a finished specification. Do not send customer data through the website form.
Frequently asked questions
Can you send a price before seeing the project?
We can begin with a short brief, but a responsible proposal requires enough information to understand the market, offer, volume, call work and data exchange.
Do you charge only for results?
That phrase is too broad. A performance-linked model is available for qualifying nutra projects, but every billable event, exclusion, correction and evidence source must be defined in the agreement.
Is there a minimum volume?
Dedicated-team projects are usually practical from roughly 50 fresh leads per day. Final fit still depends on the market, call work, daily pattern, staffing and commercial model.
Do you guarantee conversion or delivered orders?
No. TheCall can be accountable for the contracted calling work, data and quality process. Customer behavior, product, traffic, price, fulfillment and delivery also affect commercial outcomes.
Are proposals issued in local currency?
Proposals and invoices are denominated in USD.
Next step
Define the operating boundary.
Send the market, expected lead flow, required call work, current systems and the outcome or commercial event that must be defined.